Customer protection
Our policies
Read these before reserving or swapping a device so there are no surprises later.
Terms and conditions
By reserving or buying from Solux Global you agree to the policies on this page.
In-store inspection & return policy
Inspect your device before final payment. Faults must be reported within 2–3 days of collection.
Reservation policy
A device is only held once a reservation is approved. Reservations expire automatically if the agreed deposit or balance is not completed within the stated window.
Payment policy
Payments are made by bank transfer to the account shown on your reservation. Upload your proof of payment so our team can verify it before your order is confirmed.
Swap policy
Swap offers are based on the model, storage, condition and battery health of the device you submit. Final offers are confirmed after physical inspection.
Delivery policy
We dispatch nationwide after payment verification. Store pickup is available during business hours.
Warranty & returns
Devices are tested before dispatch. Report any fault immediately on delivery so we can inspect, repair or replace according to the condition agreed at purchase.